Flight cancellations can disrupt travel plans, cause financial losses, and create unnecessary stress. Many Indian passengers are unaware that aviation rules in India clearly define their rights when a flight is cancelled. Knowing these rights can help you claim refunds, compensation, or alternate arrangements without confusion.
This guide explains everything Indian passengers need to know about flight cancellation rights, refunds, and compensation.
What Counts as a Flight Cancellation?
A flight is considered cancelled when:
- The airline does not operate the scheduled flight at all
- Passengers are transferred to another flight without prior confirmation
- The flight is cancelled after ticket booking but before departure
Delays that stretch beyond a certain duration may also be treated as cancellations under aviation rules.
Regulatory Authority Governing Passenger Rights in India
In India, passenger rights related to flight cancellations are governed by the Directorate General of Civil Aviation (DGCA). All domestic airlines are legally bound to follow DGCA’s Civil Aviation Requirements (CAR).
These rules apply to:
- Domestic flights
- International flights departing from India
- Both full-service and low-cost airlines
Your Right to a Refund
If your flight is cancelled, you are entitled to a full refund of the ticket fare, including:
- Base fare
- Fuel surcharge
- Airline-imposed fees
Refunds must be processed:
- Within 7 days for credit/debit card payments
- Within 15–20 working days for other payment modes
Airlines cannot force passengers to accept travel vouchers instead of refunds.
Right to Alternative Flight or Rebooking
Passengers may choose:
- A full refund, or
- An alternative flight to the same destination at no extra cost
If the airline offers a replacement flight, it must be reasonable in terms of timing and route.
Compensation for Flight Cancellations
Compensation depends on when the cancellation was informed and the length of the delay caused.
You may be eligible for compensation if:
- The airline informed you less than 14 days before departure
- The cancellation caused a significant delay
- The reason was within the airline’s control
Compensation may include:
- Monetary compensation
- Meal vouchers
- Hotel accommodation (for overnight delays)
- Free airport transfers
However, compensation may not apply in cases of extraordinary circumstances.
Situations Where Compensation May Not Apply
Airlines are not required to pay compensation if cancellation is due to:
- Bad weather
- Natural disasters
- Air traffic control restrictions
- Security threats
- Political unrest
These are considered force majeure events.
Rights During Long Delays Due to Cancellation
If cancellation results in long waiting hours at the airport, passengers are entitled to:
- Free meals and refreshments
- Accommodation for overnight delays
- Communication facilities
The airline must take care of passengers until alternate arrangements are made.
What to Do If an Airline Refuses a Refund or Compensation
If an airline fails to honour your rights:
- File a complaint with the airline’s customer support
- Escalate the issue through the airline’s grievance redressal system
- File a complaint on the Air Sewa portal
- Approach DGCA if unresolved
Always keep your ticket, boarding pass, and communication records.
Tips for Passengers to Protect Their Rights
- Always book tickets with correct contact details
- Check airline messages and emails regularly
- Know your rights before travelling
- Avoid last-minute cancellations when possible
- Use written communication for complaints
Being informed gives you leverage in resolving disputes.
Conclusion
Flight cancellations can be frustrating, but Indian passengers are protected by clear aviation rules. Whether it’s a full refund, alternate travel, or compensation, knowing your rights ensures you don’t lose time or money unnecessarily. Staying informed and proactive is the best way to handle flight cancellations with confidence.
Also read : Indigo Share Price Outlook: 7 Key Factors Driving India’s Aviation Stock
Add The Weekly News as preferred source on Google- Click Here
Last Updated on: Saturday, January 24, 2026 5:29 pm by The Weekly News Team | Published by: The Weekly News Team on Saturday, January 24, 2026 5:29 pm | News Categories: General
About The Author
